Artificial Intelligence: Don't Get Lost in the Hype
May 17, 2021
Almost 90% of all executives say that artificial intelligence (AI) presents an opportunity....Insights: Blog Posts
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AI
Connected Data: The Modern-Day Gold Rush
In 1848, California and the entire United States were changed forever following the discovery of a global natural currency: gold! People from all over the country made their way to modern day...
How to Ramp Up Automation in a Call Center Upgrade
April 14, 2020
This is the third in a series of blogs about improving your call center.
2 minute read
Digital Twins: Mining the Potential of Real-Time Modeling
January 28, 2020
The appeal of a digital twin is obvious: You deploy a digital model that mimics real-world...
2 minute read
Predicting Customer Intent: It’s All About Impact
January 15, 2020
Using predictive algorithms in customer care poses a challenge you might not anticipate:...
2 minute read
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